Frequently Asked Questions Find answers to common questions. Click on the appropriate section head: Choose FAQ on different Subjects General Questions Questions about our Trips Reservation & Payment Questions General Question (Click here) Can I travel to Bhutan on my own and save some money? What kind of tourism policy you have in Bhutan? What about EcoTourism? What is Insiders' Bhutan? How can we trust you? How can I be sure I'll get what's promised in the intinerary by buying a package tour online? What kind of Guarantee do you provide, especially as we have to pay for the entire trip in advance? Why choose Insiders' Bhutan? I would like to plan a trip as a family reunion. Can you do that? Do you have special rates for groups? How do I pay for my trip? Do I need a visa and a passport to visit Bhutan? Will Insiders' Bhutan arrange my visa? How do I get to Bhutan? Will Insiders' Bhutan handle all my airline ticketing? What about Druk Air flight delays? Can I travel overland from India? Are all places and religious establishments open to tourists? What is the best time to visit Bhutan? Other companies say they offer the best customer service too. What sets Insiders' Bhutan apart? Questions about Insiders' Bhutan Trips (Click here) What kind of trips does Insiders' Bhutan offer? In what language are your trips conducted? How do I know what each trip is really like? Can I create a custom itinerary and/or book a private trip? Can I form a group and take over one of your scheduled trips? How do I choose a trip? Who travels with Insiders' Bhutan? Do you offer trips during off-season? Do you cancel any trip prior to departure for insufficient sign-up? What is a trek and how difficult are your treks? What is the best time to trek in Bhutan? What about Altitude? What is a Tour? And how difficult are your tours? Trip Pricing? What's included in the price of Insiders' Bhutan trip? What is not included in the price of Insiders' Bhutan trip? Do you charge for delayed arrival or departure? How do you accommodate guests of varying abilities? How long will we be active each day? Can I extend my trip? What are standard accommodations on your trips? If I'm traveling alone, can I have a private room? I'm traveling alone, will you match me with a roommate? Who are our guides? What kind of transportation do you use? What kind of food do we eat? Can I have access to Internet for web surfing or to send emails to friends, family or collegues at work? What about telephone, fax and mail? What will I need to bring? Do I have to carry my own luggage or gear? How large are your groups? I like what you advertise you do, can I correspond by email or talk to someone who has actually taken a trip with you? What do the past participants say about your trips? Questions about Reservation and Payment (Click here) How far in advance do I need to book? How do I sign up for a trip? What deposit is required? How do I reserve my trip online? Tour Payment Schedule? Can I use my credit card to pay for my trip? In which currency do I make the payment? What are the accepted currencies in Bhutan? Do you offer any type of travel protection insurance? After I sign up for a trip, when will I receive more detailed information about my trip so I can start planning? Can I change my mind and transfer to another trip even after I've already made a reservation? How can I get more answers? We are happy to answer any questions. Contact us: E-mail: jatso@druknet.net.bt; sjatso@yahoo.com Postal Address: Travel Bhutan, P.O. Box 271, Wogzin Lam, Thimphu, Kingdom of Bhutan Phone: +975-2-321102; 323983, 323963; Fax: +975-2-324695